MARKETING STRATEGIES TO BOOST HOTEL REVENUE

Introduction

An effective hotel marketing strategy can help you shine and stand out from the rest in the Hotel Business. You can employ a number of sales strategies to market and sell your hotel rooms. These strategies not only maximize sales but also ensure that the Hotel business is profitable at any given point.

In this article, we will pointwise highlight the best marketing methods and strategies used in the hotel industry/business:

Create Impactful content

Writing Blogs gives value to your potential guests. It is one of the best ways to drive traffic to your hotel’s website. In these blogs, promote the location and experience rather than just emphasizing lodging.

Powerful Hotel Marketing Campaign

Use content, ads, and other tactics to capture the attention and target people who are already interested in booking a hotel stay.

Local Marketing/Digital Promotion

Use digital tools such as websites, social media, search engine optimization (SEO) etc. to promote your Hotel room to local customers. Word of mouth is another important tool as it helps build trust with potential customers.

Search Engine Optimization (SEO)

Increase website traffic and build brand awareness by optimizing your website for search engines. SEO gives visibility to your Hotel and it fetches potential guests, to your Hotel website.

Chatbots

Chatbots build your Hotel brand’s reputation and help in conversions. It basically, increases communication, gives confidence to the visitor, and drives people down the Hotel booking process.

Use Social Media

Use social media platforms like  Facebook, Instagram, LinkedIn, and TikTok. Post pictures of your Hotel rooms and give updates to engage the audience.

Use Marketing Influencers

As a Hotelier you can entice many potential customers and persuade them to choose your Hotel by using an influencer who has a strong reputation and huge number of followers.

Build Credibility

Build a positive online reputation by getting feedback and reviews from previous visitors. This  “social proof” will drive Tourists to book your Hotel as they read reviews before reserving a hotel.

Data Analytics Tactics

Regularly track and analyze Hotel Booking performance by monitoring website traffic, conversion rates, traffic sources, and other relevant metrics. Make adjustments and improvements based on these findings.

Collaboration

Collaborate with event planners or companies as they design special rates, offers, and conditions for group bookings such as business travelers, wedding parties, conferences etc. They literally help in selling a larger number of rooms in one go.

WhatsApp/e-mail marketing

Drop personalized messages and emails containing special offers, and discounts to nudge potential guests and encourage them to book.

Re-marketing campaigns

Create personalized ads highlighting specific rooms/services/offers that typically align with the interests of potential customers.

Closing Remarks

There is no all-encompassing technique so the hotel sales strategy must be tailored to dynamic client requirements. The best way to outperform your competitors is to try various approaches to develop a brand identity and claim profitable outcomes in the changing Hotel business scenario.

WAYS TO ATTRACT REPEAT HOTEL GUESTS

“Profit in business comes from Repeat customers, Customers that boast about your service, and that bring friends with them” – W. Edward Deming.

Repeat customers are your loyal customers as they had a great experience with your brand in the past.

As per Reports, the chances of selling to an existing customer are 60% to 70%. However, the probability of selling a room to a new customer is only 5% to 20%. 

Tips to drive repeat Hotel business

  • Give customers a reason to come back with the quality of your service.
  • Run independent loyalty programs.  Offer rewards and incentives to customers who book multiple stays. These could be discounts on future stays, free upgrades, complimentary meals, etc.
  • Use Booking Master’s  Reputation Management Software to identify areas of improvement. With Booking Master, develop strategies to increase customer satisfaction.
  • Engage with customers on social media and provide personalized customer service.
  • Create a positive customer experience and this would automatically encourage Guests to return to the hotel.
  • Create and execute marketing campaigns that target existing customers.
  • Use valuable feedback from guests about their experiences. Make changes to ensure a better experience for future guests.
  • Ensure that you are seen by the right customers. Use Booking Master for this service.
  • Increase your hotel’s visibility and reach more potential customers. This can lead to more bookings and repeat business.
  • Offer rewards and discounts to returning customers.
  • Provide personalized services.
  • Create a memorable customer experience.
  • Offer the very best customer service. This can be done by training your staff on a regular basis.
  • When Guests have a problem, listen to them. Acknowledge their problem, and then offer them prompt solutions.
  • Customer service isn’t over, once your guests check out. Communicate after the stay. Give them an incentive to come and visit again soon.
  • Drop them a mail, or text your customers a thank you note, too.
  • To build trust, respond promptly and positively to both positive and negative reviews on online platforms.
  • Instead of a one-size-fits-all approach, adopt a tailored approach by analyzing guest preferences and past bookings. Create personalized deals specific to their interests.
  • Provide consistent, High-Quality service to your guests. Consistency is the key.
  • Send personalized greetings or offers to celebrate occasions like wedding anniversaries or birthdays.

“There is only one boss. The Guest. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”.

In a nutshell, having repeat guests is of immense importance as it can drive your hotel’s success. And the best way to attract repeat guests to your Hotel is to provide them with the best overall experience.

Use the above-mentioned tips to build guest loyalty. It’s crucial to create a strong network of happy customers to grow your hotel business.

Tips to choose the right Hotel PMS for your property

A Modern Hotel PMS helps in improving the guest experience, makes operations more efficient, and increases profitability.

With various PMS software available in the market offering multitudes of features, it is important to choose the right PMS for your Hotel/Resort.

Here are the tips to choose the right Hotel PMS for your property:

The right PMS for your Hotel should have the right mix of the following characteristics-

  • A simple and intuitive interface.
  • A fast and secure system.
  • A responsive and helpful support team.
  • A PMS that offers training.
  • A PMS that gets updated regularly.
  • The best PMS software will include Channel Management functions.
  • A PMS with Revenue Management functionality.
  • The PMS should be able to manage Customer Loyalty Schemes.
  • The best PMS software should be able to manage housekeeping tasks effectively.
  • Your hotel management software should include Automated Report Functionality.
  • A PMS that offers personalized guest services.
  • A PMS with customizable dashboards.
  • A PMS that seamlessly integrates with other hotel systems.
  • A PMS that offers mobile compatibility.
  • PMS that syncs automatically, keeping occupancy information updated.
  • The PMS must provide various payment options.
  • A live demo and trial period from the PMS provider.
  • A PMS with other essential systems, such as POS, CRM, online hotel booking engine, and channel managers.
  • Simplified folio operations
  • Security and stability
  • A PMS that automates all your hotel critical processes, from check-in and check-outs to invoicing and chargebacks.
  • Cloud PMS software as there is only a monthly subscription fee and there are no ongoing server maintenance costs.
  • A PMS that offers as close to 100% uptime as possible.
  • A property management system that secures and encrypts your hotel’s information.
  • Reports and insights so that the Hotelier can make data-driven decisions based on operational efficiency, revenue, and performance.
  • Services like inventory management.
  • A PMS that provides Services like Hotel Reputation Management.
  • A PMS with comprehensive reporting capabilities.
  • Ease of use is an important factor to consider while selecting a Hotel PMS.
  • A PMS with no hidden costs involved with maintenance and upgrades over time.
  • PMS with enhanced security measures such as encryption technology, password protection etc.
  • A PMS that is actively connected to a booking engine.
  • Your Hotel PMS should provide the possibility to create multiple price lists, special offers, early booking discounts, long stay discounts etc.
  • A PMS with simplified channel management that improves your property’s visibility by directly connecting to all the major OTAs.
  • A PMS that quickly adjusts room rates on all OTAs based on demand, room class, and occupancy percentage.
  • A PMS that manages reservations easily with all reservation information available at your fingertips.
  • PMS with the provision for easy upselling and cross-selling to generate more revenue.
  • PMS with a high-converting booking engine.
  • Integration with other software, such as door locking systems, cash drawers, guest communications, or self-check-in or check-out systems.
  • PMS with Website development tools
  • PMS with Online check-in and check-out capabilities
  • PMS with Guest communications and messaging tools.
  • PMS with demand management tools to set ADR, occupancy, and revenue goals, monitor performance against goals, and automate rate changes.
  • PMS that provides daily, weekly, and monthly, along with year-over-year comparison metrics and an easy-to-read overview of your property’s progress toward reaching your goals.